At first it seemed things were going smoothly because my Husband got us a table quickly then we made our order while our child played in the gift shop so we were not waiting too long in one spot. Again at first it seemed like it was going well.
THEN - Somehow we waited for an usually long time for our food and finally our waitress informed us our order was lost. Then after a pause she stated it was found. Not so bad so we continued to wait. They started bringing out our food but my Fathers order wasn't complete so after the waitress asked if we needed anything else my Father pointed out he didn't get his order of biscuits and gravy. She then looked at him and said you didn't get it did you. SO funny because it clearly wasn't there but she walked away after saying that leaving us hanging. When she returned several minutes later she stated that the reason that order was not complete was because they had no bread and finally asked if since they wouldn't be able to complete the order would he want her to remove it from the bill or not. What do you say to that?!?! No please charge me for something I didn't receive. So funny we started laughing after she left.
Customer service around the country has really went down hill because like I said before this is not a new thing for us. Especially for my Father it always seems to be his order that always gets messed up. It is also funny because my Dad has consulted with several companies about customer service therefore he has done a lot of research on the subject.
No hard feelings because we will still go to cracker barrel in the future and you never know what type of day that poor waitress had. Just had to post a light hearted post about the running family jokes on customer service. :-)
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